Stone, Patton, Heen / Difficult Conversations (2/2)

How to Discuss what matters most. What makes some conversations difficult, why we avoid them, and how to overcome hesitations, an offshoot of the Harvard Negotiation Project. For how to deal with parents, children, landlords, tenants, suppliers, customers, employees, colleagues, etc. Paperback. Some speckling on bottom of book and discoloration on page edges.